About the role
You'll be the person verifiers talk to. You'll answer their questions, share what great checks look like and build a community where locals are proud of the help they give travellers.
Why now: As the number of verifiers grows, they need one person who knows them, supports them and keeps standards consistent.
Your first 90 days
Day 30
Talk to every active verifier and set up a shared channel and FAQ.
Day 60
Launch a monthly quality review and recognition programme.
Day 90
Improve verifier retention and check quality against baselines we set together.
What you'll do
- Run the verifier community channels and answer questions quickly.
- Review checks and give kind, specific feedback.
- Create guides and examples of great checks.
- Collect verifier ideas and pass them on to product.
What you'll bring
- Experience managing a community, group or volunteers.
- Warm, clear communication in Hindi and English.
- Consistent and reliable with follow-ups.
Bonus points
- Travel or hospitality background.
- Experience creating training material.
This probably isn't for you if…
- You don't enjoy talking to lots of different people every day.
Pay
Salary plus ESOPs. We share the exact range on the first call.