About the role
When something goes wrong on a trip, a fast, human reply makes all the difference. You'll answer travellers' questions, sort out problems with plans and tell us what keeps coming up.
Why now: More people are planning real trips with WAYO, and every one of them should get a quick, kind answer.
Your first 90 days
Day 30
Learn the product inside out and answer support emails with help on hand.
Day 60
Write help articles for the top ten questions.
Day 90
Own support on your own and share a monthly report of what travellers struggle with.
What you'll do
- Answer traveller emails and messages quickly and kindly.
- Coordinate with verifiers when a plan needs a fix.
- Keep help centre articles up to date.
- Report bugs and patterns to the team.
What you'll bring
- Excellent written English and Hindi.
- Patient, calm and organised.
- Available some evenings and weekends, when travellers need help.
Bonus points
- Customer support or travel desk experience.
- You've travelled a lot within India.
This probably isn't for you if…
- You need a fixed 9-to-5 schedule.
Pay
Paid monthly, based on hours agreed together. Range shared on the first call.